Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.
Position Overview: The Senior Business Systems Analyst is a highly motivated and self-driven individual with a positive attitude and a desire to improve internal business applications. This role will work within the Customer Experience team, a vibrant and influential team responsible for maintaining a streamlined and efficient experience both internally and externally with customers and partners. The individual in this brand-new role will be joining in a pivotal time of growth for the company securing foundational practices within business applications to enable us to take the organization to the next level. Additionally, this individual will manage our ongoing compliance activities working closely with those responsible for maintaining controls to ensure our continued adherence to security.
Responsibilities:
Business System Applications
- Work as system administrator to numerous critical system applications including Salesforce, Jira, DocuSign, Recurly, Asana, Grasshopper, Slack, Microsoft Office 365 and BigTime.
- Play a significant role in numerous exciting upcoming 2024 IT projects including: the implementation of NetSuite, the implementation of MS Teams and the implementation of a commissions platform.
- Collaborate with Business Stakeholders throughout the organization to make continuous system enhancements to facilitate company changes.
- Maintain custom customer scorecard application including data syncs, distribution, and system enhancements.
- Maintain inventory of company laptops and proactively assess purchasing needs.
- Assist in management of vendor relationships including our managed service provider, responsible for IT HelpDesk activities. Work collaboratively on Microsoft O365 improvements as needed.
- Support and manage a backlog of intake requests across our application stack.
- Support project plans and change implementation activities as needed; validate progress to ensure the projects and teams are executing effectively and have information or conditions needed for success. Identify and track issues, and support efforts to eliminate roadblocks and bottlenecks.
Security Compliance
- Oversee SOC2 compliance by monitoring ongoing deliverables and ensuring completeness by control owners.
- Participate in meetings related to risk management with company leaders and drive organizational improvements as needed.
- Respond to prospect and customer IT security questionnaires as requested leveraging compliance knowledge base to inform responses.
- Identify opportunities and implement solutions to streamline systems that support control evidence.
- Work closely with the Product team to conduct all annual control tests such as disaster recovery and incident response.
- Ensure all employees understand their responsibilities as they relate to SOC2 compliance.
Qualifications
- Bachelor's degree or equivalent experience
- 5+ years experience managing business application systems. Salesforce and or NetSuite experience is preferred.
- Previous experience supporting leaders, teams, and peers to achieve effective outcomes
- Proficiency in analyzing business processes, identifying improvement opportunities, and implementing process changes.
- Effective communication skills together with a positive and helpful attitude
- General project management
- Excellent attention to detail and high standards