SquareWorks Consulting - Manager of Professional Services
Reports To: Services General Manager
About Us:
SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimizations, and ongoing support.
We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.
Job Summary:
We are seeking a Manager of Professional Services to lead and actively contribute to our NetSuite consulting team. In this role, you will drive end-to-end NetSuite implementations and optimization projects, ensuring successful project delivery while managing and mentoring a team of consultants.
You’ll take a hands-on approach, working directly with customers to understand their business needs, developing tailored solutions, and oversee project execution. As a leader, you will provide strategic direction, resource management, and process improvements to enhance the efficiency and effectiveness of our Professional Services team.
The ideal candidate brings a blend of leadership, consulting expertise, and technical knowledge of NetSuite, along with a passion for customer success and team development. If you thrive in a fast-paced environment and are eager to make an impact, we’d love to hear from you!
Key Responsibilities:
Project Management & Delivery
• Oversee initial project resourcing and the handoff of projects from sales to delivery.
• Ensure alignment between clients and SquareWorks resources throughout the project lifecycle.
• Manage all ongoing projects, ensuring high-quality outcomes, requisite documentation, adherence to budgets and scope, and on-time completion.
• Provide hands-on project management, solution architecture, design, and discovery assistance to the Professional Services team.
• Ensure SquareWorks’ project delivery methodology is consistently applied in all project work.
Sales & Client Engagement
• Assist the SquareWorks sales team with project scoping, sales work, and the creation of detailed estimates and SOWs for Professional Services projects.
• Maintain and strengthen client relationships with a focus on retention and sales growth.
• Manage and resolve customer escalations related to Professional Services work in alignment with SquareWorks’ guiding principles and client relationship approach.
Team Leadership & Development
• Manage, mentor, and develop the Professional Services team, fostering long-term retention and internal promotions.
• Act as the direct manager for Professional Services team members, holding weekly one-on-ones, setting and monitoring goals, conducting annual reviews, and handling HR-related escalations in coordination with SquareWorks’ HR team.
• Model and maintain high standards of communication, client management, customer service, and project execution.
• Recruit, hire, and onboard high-quality functional consultants as team growth dictates.
• Minimize the use of subcontractors while maximizing team utilization.
Cross-Departmental Collaboration & Strategic Leadership
• Facilitate cross-departmental collaboration, particularly between the Professional Services team and SquareWorks’ other delivery teams.
• Participate in company decision-making as a key member of the management team, working closely with the Services General Manager.
• Define, document, and execute the strategic goals of the Professional Services team.
Operational & Financial Management
• Manage the day-to-day administration of the Professional Services team, including:
o Approving consultant timesheets and customer invoices.
o Reviewing project budgets vs. actuals.
o Calculating consultant and team utilization.
o Report on project profitability.
We ask that you:
• Be interested in building and managing, in a hands-on and participatory way, a top-notch Professional Services team.
• Demonstrate a willingness to fully own and execute upon assigned work and strategic goals and objectives.
• Be comfortable with various business development initiatives to grow the Professional Services business.
• Show a willingness to participate in day-to-way consulting work in a hands-on way when necessary.
• Have extensive experience with NetSuite and ERP systems.
• Have an interest in and understanding of various project management methodologies.
• Have a strong passion for managing and mentoring people, specifically consultants.
• Be comfortable working remotely and managing a fully remote team.
• Be able to handle competing priorities effectively and with limited guidance.
• Be able to constructively manage stress and pressure.
• Work with honesty and integrity.
• Work well in a collaborative, interactive team environment
Qualifications:
• Minimum of 7 years in the ERP space, preferably NetSuite.
• Minimum of 5 years of management experience.
• Minimum of 3 years of experience managing consulting teams.
• Proven track record of hiring, mentoring, and retaining top quality functional consultants.
• Strong experience managing NetSuite ERP projects and implementations.
• Experience with business development and growing Professional Services revenue.
• Good knowledge of accounting principles and terminology.
• Excellent analytical and organizational skills.
• Outstanding written and verbal communication skills
• Excellent attention to detail.
We require that all SquareWorks team members:
• Focus on autonomous thinking and a proactive approach to customer relationships.
• Create high quality, clearly written documentation that explains work performed and solutions implemented.
• Maintain a commitment to highly responsive communication with our customers and team members.
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of SquareWorks as a company.
Compensation & Benefits
• Competitive compensation
• Competitive healthcare benefits
• Unlimited vacation
• Internet allowance
• Home office expense reimbursement
• 401(k) employer contributions
• Birthdays off
• Charitable contribution program